Your privacy matters to us. This Privacy Policy explains what personal data 9kbo collects, why we collect it, how it is stored, and what rights you have as a player. Please read it alongside our Terms and Conditions before registering.
9kbo ("we", "us", "the Platform") operates an online gaming platform accessible at 9kbo.pro. In the course of providing sports betting, casino games, live casino, and related services to players in Pakistan, we collect and process certain personal information. This Privacy Policy describes exactly what that information is, why we need it, and how we handle it.
By creating an account or using any part of the 9kbo platform — including the mobile app — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not register an account.
This Policy applies to all data collected through the 9kbo website, the Android application, and any customer support interactions, regardless of the device or connection method used. It should be read together with our Terms and Conditions.
We do not sell your personal data to third parties. Data collected by 9kbo is used solely for the purposes of running the platform, verifying your identity, processing PKR transactions, and improving your experience.
We collect personal data in two ways: information you provide directly during registration and account use, and information collected automatically when you interact with the platform. Below is a breakdown of both categories.
Information you provide directly:
Information collected automatically:
Every piece of data 9kbo collects has a defined purpose. We do not collect information speculatively. The table below outlines our primary data uses and the legal basis for each.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Name, email, mobile number, DOB | Contractual necessity |
| Identity verification (KYC) | CNIC / passport, name, DOB | Legal obligation / platform security |
| Processing PKR deposits and withdrawals | Payment method details, transaction history | Contractual necessity |
| Fraud prevention and security monitoring | IP address, device info, session data | Legitimate interest |
| Customer support | Account data, support chat logs | Contractual necessity |
| Promotions and personalised offers | Bet history, game activity, preferences | Legitimate interest / consent |
| Platform improvement and analytics | Session data, device info, usage patterns | Legitimate interest |
| Responsible gaming monitoring | Deposit history, session length, bet frequency | Player protection / legitimate interest |
We may use aggregated, anonymised data for internal reporting and product development. In this form, individual players cannot be identified.
All financial transactions on 9kbo are conducted in Pakistani Rupees (PKR). We support deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and select debit or credit cards. When you add a payment method or initiate a transaction, the data you provide is handled as follows:
Payment method details are always verified against the name on your 9kbo account. Third-party payment methods are not accepted, which helps protect you against unauthorised transactions.
9kbo uses cookies and similar technologies to keep the platform running smoothly, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device when you visit the platform. We use the following types:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform but may affect some personalisation features. The 9kbo mobile app uses equivalent on-device storage mechanisms for the same purposes.
Clearing cookies will log you out of your current session. Make sure you have your login credentials saved before clearing browser data.
9kbo does not sell, rent, or trade your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
All third-party service providers who process data on our behalf are contractually required to protect that data and use it only for the purpose for which it was shared.
We retain personal data for as long as your account is active and for a reasonable period after account closure to meet our legal, audit, and dispute resolution obligations. The general retention periods are as follows:
When data is no longer required, it is securely deleted or permanently anonymised. If you request account closure, we will begin the deletion process for non-essential data within 30 days, subject to any outstanding legal hold requirements.
Protecting your data is a serious responsibility and we have put in place appropriate technical and organisational measures to guard against unauthorised access, loss, or disclosure. Key security measures include:
Despite these measures, no system is completely immune to security incidents. In the unlikely event of a data breach that could affect your rights or interests, we will notify you as soon as reasonably practicable and take immediate steps to contain and investigate the incident.
You can strengthen your own account security by using a unique, strong password and enabling two-factor authentication in your account settings. Never share your login credentials with anyone.
As a player on the 9kbo platform, you have the following rights with respect to your personal data. You can exercise any of these rights by contacting our support team via live chat.
You can request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe.
If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct it.
You may request deletion of your personal data. This right is subject to legal retention requirements we are obliged to follow.
In certain circumstances, you can ask us to limit how we use your data while a query or complaint is being resolved.
You can request your account and transaction data in a structured, machine-readable format for transfer to another service.
You can object to us processing your data for marketing or profiling purposes. We will stop processing for those purposes upon receipt of your objection.
9kbo is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that you are at least 18 years old, and we carry out age verification checks as part of the KYC process.
If we discover that personal data has been collected from a minor, we will delete that data immediately and permanently close the associated account. Any deposits made by a minor will be handled in accordance with our Terms and Conditions.
If you are a parent or guardian and believe a minor has registered on 9kbo, please contact our support team immediately via live chat so we can investigate and take action.
We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.
We encourage you to review this Policy periodically. Continued use of the 9kbo platform after an update has been published constitutes your acceptance of the revised Policy. If you have concerns about any changes, please contact our support team before continuing to use the platform.
If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how your personal information has been handled, please reach out to our support team. The fastest way to get a response is via live chat, available 24 hours a day, 7 days a week.
You can also reach us by email — our support address is displayed in the footer of every page on this website. Please include your registered account username or email address in any enquiry so we can locate your record quickly.
For questions related to your account, bonuses or payments, visit our FAQ page. For responsible gaming support or self-exclusion requests, visit the Responsible Gaming page.
Our support team operates in Pakistan Standard Time (PKT). Data-related requests are typically acknowledged within 24 hours and fully resolved within 7 working days.
From the moment you register to every PKR transaction, here is how we protect your privacy at every step.
All data sent between your device and 9kbo servers travels over an encrypted TLS connection. Whether you are logging in, making a JazzCash deposit, or placing a bet on a PSL match, your data is protected in transit.
Identity documents submitted during verification are processed by specialist KYC providers and stored in encrypted form. We follow a minimum data principle — we only collect what is genuinely needed to confirm your identity and age.
JazzCash, Easypaisa, Raast and bank transfer transactions are handled through PCI-DSS compliant payment gateways. 9kbo never stores your full card number or mobile wallet PIN on its own servers.
9kbo does not sell, rent or trade your personal data to advertisers or any third party for commercial gain. Data shared with service providers is strictly limited to what they need to deliver their service to you.
Access, correct, export or request deletion of your personal data at any time by contacting our support team. We acknowledge data requests within 24 hours and resolve them within seven working days.
We keep your data only as long as needed for operational, legal and audit purposes. When retention periods expire, data is securely deleted or permanently anonymised — not left sitting in a database indefinitely.